If you use Basecamp for project management or Backpack to organise your information, you will already know that the company who made these tools (37signals) is pretty smart. Now, they have decided to reinvent contact management by launching a new web-based solution called Highrise.
I have taken the tour and in the space of 2 minutes realised how powerful this thing will be for me and my business. The main features that stand out for my own needs are;
• You can ‘bcc or cc’ Highrise on all outgoing email, and it stores the mail with the contact you sent it to,
• You can create folders (they call them cases) and bunch together related tasks/mail/people – this is great for PR campaigns.
• You get the full history of your individual contacts (emails, action, notes, birthdays).
Anyway, I’m signing up. They’ve got me.

I must say, I could not agree with you in 100%, but that’s just my IMHO, which could be wrong.
p.s. You have an awesome template for your blog. Where did you find it?